Support Enforcement Agent 1
Location: Saint Paul, Minnesota
Description: Ramsey County, MN is employing Support Enforcement Agent 1 right now, this job will be ordered in Minnesota. More details about this job opportunity kindly see the descriptions. To establish paternity and child support orders, enforce and modify child support orders, and collect funds that support children and families. This position involves heavy computer use and analysis of informati! on as well as high volume of client contact, primarily on the telephone. Support Enforcement Agents work closely with Assistant County Attorneys. This is the entry level of a two-part career development series. Depending on the unit assigned, employees perform some or all of the following functions.
Individuals fluent in languages in addition to English are encouraged to apply.
To view or print a copy of the complete Ramsey County job (class) description for this job, go to: Job Descriptions . Once at this page, you can browse the alphabetical list of job descriptions to find the description you are seeking.
Examples of Work Performed:
Review applications for child support services to determine if there is sufficient information to proceed to enforce an existing child support order or start a new court action, and determine the appropriate jurisdiction to provide services.
Gather financial and confidential information through i! nterviews with custodial and non-custodial parents; explain ri! ghts and responsibilities related to paternity and child support.
Locate non-custodial parents in cooperation with custodial parents and via access to computer databases.
Help establish paternity through the Recognition of Parentage process or genetic testing and legal action.
Determine recommendations for child support obligations based upon employment status, public assistance status, wage information, and other information, in conformity with Minnesota Child Support Guidelines and other applicable laws, under direction of Assistant County Attorneys.
Manage a caseload; review information daily provided from automatic computer interfaces and perform work required as a result; communicate with clients in person, by telephone and in writing about their cases; communicate with others on a regular basis, such as employers and other county or state staff.
Enforce court orders for the collection of basic child support, medical support! , child care support and past due child support (arrears) by monitoring payments and initiating appropriate enforcement actions, include but not limited to income withholding, suspension of driver's licenses, seize bank accounts, suspend occupational or recreational licenses, and contempt of court.
Research, analyze, organize and collect information gathered from clients, computer databases, employers, and internal and external agencies to assist in determining the next appropriate action on a case.
Ensure correct charging on cases by reviewing information including use of the state-wide child support and public assistance computer systems to verify that incoming payments are applied correctly to multiple obligations; to calculate balances due on each sub-account; to correct any errors in payment applications and complete adjustment forms to change distribution of funds when necessary.
Prepare legal documents, including but not limited to, summons! , complaints, affidavits, notices and motions, and subpoena for review ! and sign by appropriate authority.
Make referrals for information and services, include to self-help legal centers, community based resources and social service agencies.
Educate parents about child support including the process of establishing paternity, child support orders and modify child supports orders, payment options and enforcement remedies.
Conduct outreach to communities in Ramsey County, include communities of color, non-Native English speakers and under-served populations.
Work with other counties and other states in the establishment and collection of child support.
Minimum Qualifications:
Education: AA, AS, or AAS Degree, equivalent OR completion of relevant post high school business/career program.
Experience: Two years full-time relevant clerical or client service experience, such as legal services, human services, collections, and bank teller or other financial/administrative-re! lated positions.
substitutions: The following may substitute for the above requirements; a Bachelors degree or four years of full-time relevant clerical or client service experience, such as legal services, human services, collections, and bank teller or other financial administrative-related positions.
Exam/Screening Process Information:
The examination/screening process will consist of the following sections with each section weighted as follows:
Training and Experience Rating..................40%
Short Answer Questions...........................30%
Oral Examination.................................... 30%
Candidates must pass the Training and Experience Rating in order to have their responses to the Short Answer Questions portion of the exam process scored. Candidates will need to pass the Short Answer Questions portion of the Exam process to participate in the Oral Examination.
Candidates' s! cores on the Training and Experience Rating and the Short Answer questi! ons portions of the Exam process will be combined.
The top candidates, up to 30 will be invited to the Oral Examination.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from appointment, or removed from employment.
For further information regarding this job posting or recruitment/screening process, contact Mirian Simpson at mirian.simpson@co.ramsey.mn.us or 651-266-2711.
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This job will be started on: Wed, 25 Sep 2013 22:30:40 GMT
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