Attorney Editor
Location: Eagan, Minnesota
Description: Mphasis Infrastructure Services is presently looking of Attorney Editor right now, this occupation will be situated in Minnesota. Further informations about this occupation opportunity please give attention to these descriptions. ? Attorneys will be calling these workers to ask for help on legal research, etc.
? Candidates must be bar admitted (any state) and have excellent phone customer servi! ce.
? 1 - 2 years legal experience is preferred - not required! Exp with West Products is a plus
Answer incoming calls from West customers and field staff. Provide follow up as appropriate including procedures such as reporting errors and forwarding training and sale leads.
Assist customers in finding relevant materials in West products with an emphasis on Westlaw. Use expertise in database coverage and Westlaw search techniques in order to maximize customer's value.
Add value to customer experience by explaining and marketing existing Westlaw features, benefits, services and editorial enhancements.
Add value to customer experience by explaining and marketing newly released West products, features, and services to fit the customer's needs.
Develop and recommend appropriate search strategies for the retrieval of relevant research information to West customers.
Actively participate in ongoing departmental training programs. Remain up to d! ate on new enhancements to West products and on new legal tren! ds
Act as a liaison between West customers and other West departments as appropriate.
Participate in growing the West product line and assists field staff by determining customer needs and issues and reporting this information to the appropriate West personnel, such as sales representatives, account managers, or the Customer Service department.
Report relevant customer feedback to management staff and other West personnel.
Maintain records of incoming and outgoing contacts with all customers.
Requirements:
Juris Doctorate degree
Bar Admission, any state
Excellent customer service skills
Excellent communication and training skills
1-2 years prior legal experience preferred
Experience in bankruptcy, intellectual property, securities, and tax is preferred
Please fill in the following details:
? Years of experience with the above skills?
? Updated resume
? Rate/ Salary expectation
!
? Work Authorization
? Availability
Look forward to hearing from you soon!!
Regards....
Prachi Seth| M P H A S I S - an HP Company |
Ph: 4083271260*542|Email: Prachi.seth@mphasis.com
HQ: 3226 Scott Blvd. Santa Clara, CA 95054
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Mphasis Infrastructure Services.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Tue, 25 Jun 2013 13:02:31 GMT