Customer Service Personal Advocate Your Health First- Eden Prai
Location: Eden Prairie, Minnesota
Description: Cigna is currently seeking to employ Customer Service Personal Advocate Your Health First- Eden Prai right now, this vacancy will be reside in Minnesota. For complete informations about this vacancy opportunity kindly read the description below. Job Description Assigns client to appropriate staff member or behavioral health network provider for asse! ssment and counseling. Serves as initial contact for clients and their eligible dependents requesting services. Responsible for customer service and relevant standards such as telephone response time. May make referrals within stated limits. Acts as a resource to others on non-routine work. Supports and assists with training for employees. May provide guidance around procedures and workflows. Experience level: 2-4 years.Service and process explanation. Authorizations. Benefit and eligibility interpretation. Claims and billing explanation and resolution. Follow up and service satisfaction. Problem solve independently to ensure exceptional client service. Utilize telephony, web and internal materials to achieve first time resolution for callers. Educate members on parameters of services and benefit design. Identify presenting issues through assessment skills. Quality indicators 90% or higher. Supports and assists Care Management in crisis calls..Requirements Bachelor degree o! r equivalent in mental health field or psychology/social work ! related field. Knowledge of the healthcare industry, behavioral knowledge a plus. Ability to analyze complex information and participate in drawing relevant conclusions. Entrepreneurial spirit and willingness to try something new. Ability to be flexible in order to accommodate for the necessary team initiatives. Ability to work independently as well as part of a team. Previous customer service experience or related position a plus. Two years experience in a mental health, social service or insurance setting preferred. Ability to take on additional tasks assigned and still be productive and supportive to team and incoming volume. Ability to judge severity of crisis and delegate to a Care Manager when necessary. Ability to maintain a high level of working knowledge about CHS- s customer and products. Ability to recognize and follow up on service issues.
Excellent Excel and Word processing skills, ability to type proficiently, strong PC skills/work processing experien! ce Excellent organizational skills to facilitate the coordination and completion of multiple and varied requests Written and oral communication skills that allow clear and concise presentation of conclusions and recommendations to a variety of audiences. Self-starter with the ability to be effective in a large, complex and highly matrixed organization. Ability to focus on both the details and "big picture" at the same time Ability to convey empathy via telephonic interaction Problem solving skills Timely attendance Ability to lead conversation Ability to utilize de-escalation skills and remain calm and focused in emotional situations with members on the phone.
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If you were eligible to this vacancy, please deliver us your resume, with salary requirements and a resume to Cigna.
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This vacancy will be started on: Sat, 20 Oct 2012 17:46:39 GMT
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