Veterans Service Representative
Location: Saint Paul, Minnesota
Description: Department Of Veterans Affairs is in need of Veterans Service Representative right now, this job will be delegated in Minnesota. More details about this job opportunity please read the description below. Vacancy Identification Number (VIN) VB937487
OUR MISSION: To fulfill President LincolnÂ's promise - Â"To care for him who shall have
borne the battle, and for hi! s widow, and his orphanÂ" - by serving
and honoring the men and women who are AmericaÂ's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define Â"who we are,Â" our culture, and how we care for Veterans, their families and other beneficiaries.
The Values are I ntegrity, C ommitment, A dvocacy, R espect and E xcellence (Â" I CARE Â").
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/ . KEY REQUIREMENTS
You must be a U.S. citizen to apply for this job.
Subject to a background/suitability investigation and/or Drug Testing.
A complete applicat! ion package: Resume, Vet. Pref. (if apply), Transcript.
A VSR skills certification exam. is required for the GS-10 level.
May be required to attend off-site training, which may require travel. DUTIES:
The Veterans Service Representative (VSR ) position is located at the Veterans Service Center, VA Regional Office, Veterans Benefits Administration, in St. Paul, MN.
As a Veterans Service Representative (VSR) you will work on Veterans benefits
claims and provide comprehensive services to America's Veterans and their
families. The incumbent may be promoted to the full performance level (GS-10)
without further competition after meeting time-in-grade and specialized
experience requirements. Upon attaining the GS-10 grade level, the incumbent
will be required to take the VSR Skills Certification test.
MAJOR DUTIES:
The VSR explains benefit programs and entitlement
criteria, conducts interviews, identifies issues, gathers relevant evi! dence,
adjudicates claims, and inputs data necessary to generate the award and
notification letter to the veteran describing the decision and the reason for
it. Specific duties are the following:
Serves as a primary contact for the veteran and his/her representative or
advocate and the decision-maker for compensation or pension claims.
Explains the full range of VA benefits and all related programs.
Makes determinations as to eligibility for the type of benefit sought and
fully analyzes, develops, and requests required evidence for certain claims
requiring a rating decision.
Decides the necessity for and type of examinations, reexamination or
opinions to determine the existence of or to evaluate disabilities resulting
from diseases or injuries.
Develops comprehensive requests for these examinations/opinions to ensure
appropriate evidence is received from which to adjudicate the claim.
Prepares correspondence to members of Congress and special inter! est groups
on case assignments and other Â"controlledÂ" correspondence.
Reviews all correspondence to private attorneys; acknowledges and revokes
designations for private attorneys.
Utilizes various electronic data processing (EDP) systems for inputting data
related to claims adjudication, processing, monitoring, and correspondence
preparation.
Acts as an advocate for veterans and their beneficiaries in their dealings
with other VA elements and organizations that affect their claims.
Individual(s) selected for this position must be available to attend a
mandatory 8-week consecutive training session. This training may require
official government travel away from the permanent duty station to a different
city and/or state. Flexitour is not available during training.
PHYSICAL REQUIREMENTS: This position is primarily sedentary
with some walking, standing, bending, and carrying of lightweight items (i.! e.
folders, claims files). QUALIFICATIONS REQUIRED:
To qualify for this position , applicants must meet all requirements by the closing date of the announcement.
GS-07: One year of specialized experience (equivalent to the GS-05 grade level in the
federal service); experience that equipped the applicant with the particular
knowledge, skills and abilities (KSA's) to perform successfully the duties of
the position, and that is typically in or related to the work of the position to
be filled, in the normal line of progression for the occupation in the
organization. Examples of specialized experience include, but are not
limited to: 1) gathering and completing documents, applications, and
other information in order to process and evaluate a variety of claims
applications; 2) determining the applicability of law, regulations, and
procedures to evaluate eligibility and claims; 3) using automated softwa! re and
systems to enter, edit, verify, and retrieve data in order t! o evaluate claims;
AND 4) developing, adjudicating, authorizing, or reconsidering claims for
benefits.
Such experience is to be substantive and relevant and is
gained in the practice of law or working with a Federal or state agency,
insurance company, retirement, disability or insurance program.
OR
Applicants may substitute education for the experience required.
GS-07: Successful completion of one (1) full (18 credit hours)
year of graduate level education in an accredited college or university which
demonstrate the knowledge, skills, and abilities necessary to do the work, or Superior Academic Achievement.
Applicants may possess an Undergraduate Degree with Superior Academic
Achievement. Completion of a full four-year (120 credit hours) course
of study leading to a bachelor's degree from an accredited college or university
in finance, business administration, economics, accounting, insurance,
engi! neering, mathematics, banking and credit, law, real estate operations,
statistics, or other fields related to the position and meet one of the
following under the Superior Academic Achievement provisions:
Superior Academic Achievement (S.A.A.) is a means of
qualifying on the basis of education, if you are within the area of
consideration as stated in the Â"Who May Be ConsideredÂ" section of this
announcement (first page). S.A.A. is based on (1) class standing, (2)
grade-point average, or (3) honor society membership.
Class standing--Applicants must be in the upper third of the graduating
class in the college, university, or major subdivision, such as the College of
Liberal Arts or the School of Business Administration, based on completed
courses.
Grade-point average (G.P.A.)--Applicants must have a grade-point average of:
a. 3.0 or higher out of a possible 4.0 ('B' or better) as recorded on their
! official transcript, or as computed based on 4 years of education, or a! s
computed based on courses completed during the final 2 years of the curriculum;
or b. 3.5 or higher out of a possible 4.0 ('B+' or better) based
on the average of the required courses completed in the major field or the
required courses in the major field completed during the final 2 years of the
curriculum. Grade-point averages are to be rounded to one decimal place. For
example, 2.95 will round to 3.0 and 2.94 will round to 2.9.
Election to membership in a national scholastic honor society--Applicants
can be considered eligible based on membership in one of the national scholastic
honor societies.
Applicants cannot claim credit based on their overall G.P.A. if more than 10 percent of their total credit was based on pass/fail. It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational requirements for substitution. Applications submitted without the required support! ing documents will not be accepted. An unofficial transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation is acceptable at the time of application. Education submitted must be appropriately accredited by an accrediting body recognized by the Secretary of the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at http://www.ed.gov/ .
OR
Applicants may also combine education and experience to qualify at the
GS-07 level. To calculate, first identify the percentage of graduate education required that you have earned. (Bachelor's Degree education cannot be used for combination.)Then identify the
percentage of required experience you possess. Add the two percentages. The
total percentage must equal at least 100 percent to qualify at the GS-07. For
example, an applicant who has 9 semester hours of graduate level education (i.e.!
50% of graduate education required) and 6 months of creditable spe! cialized
experience (i.e. 50% of the required experience) would equal 100% of the
required experience for the position.
You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position. This training and/or experience MUST be reflected by descriptions of your experience in your resume.
Ability to interpret and analyze material and make well-justified decisions
from the analysis;
Skill in writing that reflects organization of subject matter and support
for your position and conclusions;
Ability to effectively communicate orally;
Ability to effectively work with others in a team environment;
Ability to determine priorities and successfully balance conflicting demands
If you are referred for consideration, you may be asked to submit additional job related information.
For more information on these qualification! standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp .
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Note: Evidence of your experience must be supported by detailed documentation of like duties performed in the positions listed on your resume. You will also need to provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish that you possess one or more years of the required experience at the appropriate level sought. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s). HOW YOU WILL BE EVALUATED:
After the vacancy announcement closes, applicants are evaluated against the questionnaire responses and placed in one of the three quality categories; Best-qualified , Well-qualifie! d , or Qualified. Qualifying Veterans with a service-connected disabili! ty of 10% or more will be placed at the top of the best qualified group. All other qualified veterans will be placed at the top of the appropriate quality group, based on responses to the questionnaire.
VeteranÂ's Preference: When applying for Federal Jobs, eligible Veterans should claim preference, for 5 points (TP) or 10 points (CP/CPS, XPP, XP) on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required to award preference. (See "Required Documents" section)
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as listed on page two (2) of the form. Fo! r more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx . BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package. This link provides an overview of the benefits currently offered. For more information please visit us at http://www.va.gov/jobs/job_benefits/benefits.asp .
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. OTHER INFORMATION:
Receiving Service Credit for Earning Annual (Vacation) Leave: VA may offer newly-appointed federal employees, credit for their job-related non-federal experience or active duty uniformed military service. Suc! h credit must be requested and approved prior to the appointment date a! nd is not guaranteed.
Relocation expenses are not authorized for this position.
This job opportunity announcement may be used to fill additional vacancies.
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If you were eligible to this job, please give us your resume, with salary requirements and a resume to Department Of Veterans Affairs.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be opened on: Wed, 07 Aug 2013 04:07:42 GMT
Apply Veterans Service Representative Here