Business Systems Supervisor Job
Location: Saint Louis Park, Minnesota
Description: HealthPartners is currently interviewing Business Systems Supervisor Job right now, this career will be assigned in Minnesota. More details about this career opportunity kindly read the description below. Business Systems Supervisor
Job ID: : 28022
Department: : WE Behavioral Health
City: : St. Louis Park, MN
Location: : HP - St! Louis Pk West Clinic
Position Type: : Full-Time
Anticipated Work Schedule: : Monday through Friday, 8:00am-5:00pm
Hrs/Pay Period: : 80
Job Description: :
Join our growing organization and our mission to improve health! At HealthPartners, you will find a culture of ownership, pride, service and most importantly, partnership. By working together in the spirit of partnership, we have a workplace that makes positive changes in our community. Be a part of our many passions such as creating sustainability (green) programs to cut back on waste across our organizations, volunteering to build homes for Habitat for Humanity, introducing new approaches to care around mental illness, and winning worksite wellness awards like the Hennepin County’s Wellness by Design. Picture yourself at HealthPartners and imagine the future successes we could achieve together.
We currently have an exciting career opportunity for a Business! Systems Supervisor to join our Clinic Operations team within ! the Behavioral Health department. The purpose of this position is to provide leadership, direction, organization and administration of daily business processes. This position works in collaboration with the Care Delivery Supervisor within the Neurology and Orthopedic departments. Service Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.
SCHEDULE:
Monday through Friday, business hours
ACCOUNTABILITIES:
1. Supervision of the business systems staff including:
- Performing annual performance reviews
- Reviewing work for quality improvement purposes
- Monitoring daily staffing issues including vacation and sick time
- Monitoring and providing feedback to staff to ensure consistent application of HPMG and HealthPartners policy and procedures
- Promoting development of staffing skill levels
- Hiring, coaching, disciplining an! d dismissal of staff
- Training and monitoring job functions
- Holding staff accountable for providing excellent patient service
- Acts as an effective, consistent role model of Service Excellence; exemplifying courtesy, compassion and responsiveness to all customers.
- Demonstrates that the patient is put first at every opportunity
- Talks “service†routinely in order to reinforce a service-orientation mind-set
- Looks for instances of missed opportunities in which employees could have better met customer needs; constructively brings such to their attention and coaches on ways to improve.
- Holds self and employees accountable for meeting high standards of service standards of service toward all customers.
- Actively listens to patients/members/families who have concerns about their care of service, seeking to understand each situation through the eyes of the patient. !
- Documents such concerns and ensures that appropriate investigation! and responses occur.
- Identifies trends affecting patient satisfaction, and works within the local clinic or the larger HPMG and Clinics to resolve such trends.
- Includes patient satisfaction discussion at staff meetings, reviewing patient feedback with staff and setting improvement priorities.
- Cooperates and collaborates with HPMG and Clinics leadership regarding the rollout of Service Excellence initiatives.
- Understands and accepts the philosophy that customer complaints and feedback are gifts to our organization.
- Works with staff and other supervisors to identify opportunities to improve patient satisfaction.
- Monitors the revenue cycle through the following:
- Standards for care unit facilitation are followed , including:
- timely and accurate completion of charge tickets
- charge tickets are reconciled with schedule
- charge entry within expected t! imeframe and posted to correct account
- Receives and interprets all reports relevant to the revenue cycle, and takes corrective action as appropriate
- Works collaboratively with Clinic Systems and Patient Accounting staff to develop and monitor reports related to revenue collection and bad debt. Take corrective action as appropriate.
- Works collaboratively with Coding and Compliance Specialists and COP to facilitate audits and assessment of coding appropriateness.
- Monitors effectiveness in collection of other revenues, i.e., charging for supplies, DME, work performed by professional staff at the request of attorneys.
- Standards of chart order and filing timelines are followed
- Paper charts and or automated medical information is available for clinical staff when needed.
- Implements and monitors compliance with new health information guidelines and initiatives.
- Monitors compliance with legal guidelines and HPM! G policies relevant to the medical record.
- Monitors systems an! d processes related to telecommunications:
- Interpret and understand the telephone statistics, and take action as appropriate to assure that patient service standards are met.
- Assesses patient service improvement opportunities relevant to the telephone system i.e., optimal phone tree for auto attendant, patient feedback related to on-hold messaging system.
- Responsible for implementation of reporting needs required to support advanced access and any future scheduling initiatives.
- Monitor reports and processes to assure patient scheduling standards are met.
- Collaborates with other clinic supervisors and departments as appropriate to assure that system applications support clinic scheduling and registration flow in the clinic.
- Uses reporting functions of HCSS to assist management team in identifying key patient service opportunities.
- Monitors the referral and authorization process for timeliness and accuracy. Ensures that legal requirements for Release of Information are followed.
- Assures the availability and quality of health information through monitoring the following:
- Assures optimal patient scheduling through the following:
- Monitors system performance for all areas of responsibility through the following:
- Assesses clinic applications for system slow time or downtime and alerts the appropriate Clinic Systems and I.S. staff.
- Works collaboratively with appropriate Clinic Systems, I.S., and Telecommunications staff to monitor for system errors, take corrective action, and monitor for resolution of the problem.
- Actively participates in the creation, update and ongoing testing of business continuity and disaster recovery planning and preparation.
- Plans, develops and monitors the budget for their area of responsibility
- Works collaboratively with the Manager, COP and other! supervisors to ensure optimal revenue capture.
- Participates i! n the capital budget planning for their area or responsibility
- Authorizes expenditures for their area of responsibility
- Acts as a responsible steward of resources including time, materials, supplies and property
- Revenue cycle processes
- Data entry
- Liaison with Patient Accounting, Claims, Billing and Member Services
- Medical and Referral Secretary functions and processes
- Financial Accounts (MVA, FFS, Work Comp, Third Party etc.)
- HCSS liaison
- Health information processes (paper and on-line)
- Scheduling/Registration
- Check-In processes
- Telephones/Switchboard
- Non-medical equipment and Office supplies
- Digital dictation and on-site transcription processes
- Local 12 expert
- Other duties as assigned
- Graduate from a bachelor de! gree program in business or health-related field or six years of job related experience.
- Two (2) years previous staff supervisory experience
- Two (2) years leadership/management experience
- Two (2) years of experience with information systems and office equipment
- Demonstrated organizational skills
- Demonstrated effective project management skills
- Demonstrated problem solving skills
- Ability to manage resources and staff with budget requirements
- Strong written and oral communication skills
- Strong analytical skills
- Must be familiar with coding, compliance and third party payer policy and procedures
- Customer service experience with demonstrated strength in communication skills in dealing with patient/public contacts.
- Ability to lead, mentor and motivate employees.
- Ability to understand, implement and monitor care improvement, patient service and access data and proc! esses.
Health is what we do. Partnership is how we do it.
EOE
Additional Information
This person will work between the Riverside Clinic (Minneapolis), Inver Grove Heights Clinic, and West Clinic (St Louis Park).
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If you were eligible to this career, please give us your resume, with salary requirements and a resume to HealthPartners.
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This career starts available on: Wed, 18 Sep 2013 05:56:06 GMT
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