Financial Worker 3 (aka Public Assistance Eligibility Specialist)
Location: Saint Paul, Minnesota
Description: Ramsey County, MN is employing Financial Worker 3 (aka Public Assistance Eligibility Specialist) right now, this career will be delegated in Minnesota. For complete informations about this career opportunity please give attention to these descriptions. IMPORTANT INFORMATION:
The Ramsey County Human Services Department, conveniently locate! d in downtown St. Paul, is seeking individuals with strong communication, organizational and analytical skills to assist Ramsey County residents in connecting to, or maintaining a connection to the resources available to meet their economic and social service needs. You'll experience a fast-paced environment where your positive attitude and delivery of efficient, accurate and caring customer service is a critical role in helping our public assistance clients "Survive and Thrive".
You will primarily serve clients new to public assistance and establish initial eligibility for multiple public assistance programs as well as the following: To interview applicants for and recipients of public assistance programs to identify human service needs and make appropriate referrals to resources; where possible identifying resources that applicants can use to meet their needs in lieu of public assistance; to determine eligibility for public assistance programs, and to calculate b! enefit amounts. To communicate program requirements and to sup! port program applicants in pursuing the highest possible degree of independence from public assistance; to support applicants in identifying and addressing those barriers that prevent them from achieving and maintaining self-sufficiency. To communicate program purposes and apply policies in a clear, polite, professional and culturally sensitive manner. To assist in supervising a case management unit by: assigning work and providing training and advice to other financial workers on procedures, policies and programs; acting as a central resource person for internal and external customers and resolving problems concerning eligibility, benefit amounts or access to community resources; or performing other duties as assigned. (This is the Leadworker/Specialist role in this job class. Leadworkers assist in supervising units responsible for on-going case review and maintenance of eligibility. Specialist positions are assigned to units in Intake or a special task unit such as MAXIS ! support or Managed Health Care. Specialist assignments usually require knowledge of all public assistance programs. Leadworkers may also act as a Specialist. )
To view or print a copy of the complete Ramsey County job (class) description for this job, go to: Job Descriptions . Once at this page, you can browse the alphabetical list of job descriptions.
Examples of Work Performed:
Assess the needs of applicants for public assistance at initial contact with the agency and schedule intake interview appointments with unit workers to insure equitable distribution of workload and a timely response to an applicant's request for services. Interview applicants (by telephone, in office, in facilities or in homes) for public assistance in order to obtain personal and financial information required to determine eligibility for various public assistance programs.
Effectively communicate program time limits, expectations and other program requirement! s to applicants, internal and external social services providers, and o! ther community resources, serving as the central point of referral and communication for financial, childcare and employment services.
Assist applicants in finding resources that can help them meet their needs without reliance on public assistance programs. Refer applicants and recipients to community resources to obtain services not provided by public assistance programs.
Complete forms to establish a case record documenting an applicant's personal and financial information required to initiate and maintain eligibility for public assistance programs. Review and verify the accuracy of information provided by applicants as required to determine program eligibility. This may include handling confidential cases, such as the eligibility of a Ramsey County employee or their relatives.
Perform data entry, retrieve information from and provide instruction on the use of multiple county and state computer systems (including MAXIS, MMIS, WIS, PRIME, Outlook! , PRISM, CCMA, IRIS, SUMMIT, and ASPEN).
Resolve discrepancies in case records including errors, and problems resulting from miscommunication, changes in policies, or implementation of new procedures.
Determine initial and on-going eligibility for households applying for all public assistance programs, prepare budgets and related documents, calculate benefit amounts in accordance with established benefit standards within the timelines required by regulations, and communicate the eligibility decisions to the applicant.
Review work of Financial Workers 1 and 2 to ensure conformity to regulations and procedures.
Interpret regulations and advise other workers in unit or program on how to handle problematic case situations.
Provide both on-the-job and topical training for new and experienced financial workers on procedures and program guidelines.
Prepare cases for appeals, attend appeal hearings, and document the actions take! n by the agency regarding eligibility or amount of public assistance is! sued.
May work with the County Attorney's office to investigate cases referred for disqualification, gather evidence and identify witnesses.
Maintain detailed knowledge of the current requirements of multiple public assistance programs through meetings, training sessions and the review of appropriate literature.
Provide back-up caseload coverage for absent workers or vacant positions within unit to ensure workload is adequately managed.
Inform applicants or recipients of changes in eligibility or amount of assistance based on changes in regulations or changes in the client's personal or financial circumstances.
Direct work unit activities in the supervisor's absence.
Prepare special reports as necessary.
Respond to public inquiries about public assistance programs and eligibility criteria and, using appropriate Data Privacy practices, to inquiries from others about benefits being received by an individual client! .
Minimum Qualifications:
Education: High School Graduation or equivalent.
Experience: Seven years clerical, customer service or client service experience, including three years experience as a Financial Worker .
Substitution Allowed: An AAS Degree or Diploma in a DHS-approved Public Welfare Worker (PWW) program substitutes for four years clerical, customer service or client service experience.
Exam/Screening Process Information:
The examination process will consist of the following section weighted as indicated:
Training & Experience Rating............Wt. 100%
NOTE: The Training & Experience Rating will be based on the supplemental questionnaire you must complete as part of your application.
Please be sure to be complete in your answers and do not mark "see resume" or "see work history".
Failure to clearly and completely outline your training & experience could a! dversely affect your examination score and rank on the eligible list fo! r this classification. Not all applicants who meet minimum qualifications will pass the Training & Experience Rating.
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
For further information regarding this posting, please contact Sandra.Hokanson@co.ramsey.mn.us or by phone at 651-266-4195.
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If you were eligible to this career, please deliver us your resume, with salary requirements and a resume to Ramsey County, MN.
Interested on this career, just click on the Apply button, you will be redirected to the official website
This career will be opened on: Mon, 19 Aug 2013 20:52:15 GMT
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