Case Manager
Location: Eden Prairie, Minnesota
Description: UA4 - Kroll Ontrack Inc. is employing Case Manager right now, this career will be designated in Minnesota. For complete informations about this career opportunity please read the description below. As Case Manager, within Kroll Ontrack’s Legal Technologies area, you will be the primary point of contact for our clients, leveraging processes and technology resources to meet project goals. Technical ! project management background coupled with professional, collaborative, consultative service skills will enable you to develop strong client relationships with our corporate and legal E-Discovery clients.
Our Case Managers define and execute the collection, processing, review and document production strategy for a given project. This includes project initiation; client needs assessment; determination and execution of collection; processing, review and production requirements; establishment and maintenance of repositories; preparation of productions; maintenance of project budgets and deadlines; and client communication throughout.
Responsibilities
- Serve as the primary point of contact for clients leveraging processes and technology resources to meet the objectives of a project
- Effectively lead and/or utilize team, department or company resources to meet the needs of a project through the communication of work direction and approp! riate delegation, monitoring and inspection of tasks
- ! Provide thorough, accurate and timely communication to clients ensuring they understand the status of a project including but not limited to deliverables and financials; set and refine client expectations as changes in a project occur
- Provide collaborative support to clients on company products and services such as system access, search creation, problem resolution; involve other subject matter experts as necessary
- Successfully manage multiple concurrent projects while keeping team leadership informed of status, potential project risks or pending issues
- Develop strong client relationships through collaborative, consultative service aligned with the broader needs of the client ensuring a superior client experience
- Respond to client requests and concerns outside of normal business hours
- Bachelor’s degree with two or more years of technical project management or litigation support experience. Stron! g client services background is essential.
- Proven ability to work with external and internal clients to manage multiple projects on time and to the clients’ satisfaction, requiring solid communication (written, verbal, interpersonal), organization, and follow through.
Kroll Ontrack (www.krollontrack.com) is a software company, providing market-leading ediscovery and data recovery solutions. Headquartered in Minneapolis, MN, with 30 locations around the globe, our world-renowned experts are trusted partners to corporations, law firms and consumers when data integrity is at stake. As the world’s largest data recovery provider, Kroll Ontrack boasts international in-lab services with cleanroom facilities as well virtual Remote Data Recovery services for the toughest data recovery challenges. Kroll Ontrack also offers several software solutions for do-it-yourself recovery, permanent data deletion, drive installation and Micros! oft Exchange mailbox restoration. When litigation or regulatory request! s ensue, Kroll Ontrack is the undisputed market leader in ediscovery. Known for our deep industry experience and proven ediscovery technology, our legal technologies solution helps attorneys, businesses and investigators efficiently, cost-effectively and defensibly collect, analyze, review and produce electronic data. Kroll Ontrack is part of the Altegrity family of companies (www.altegrity.com).
As an employee you will a competitive earnings package to include medical, dental, and vision insurance coverage, 401(k) with company match, incentive programs,
educational assistance and other benefits.
Direct Applicants Only Please
Kroll Ontrack provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran ! in accordance with applicable federal, state and local laws
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If you were eligible to this career, please send us your resume, with salary requirements and a resume to UA4 - Kroll Ontrack Inc..
Interested on this career, just click on the Apply button, you will be redirected to the official website
This career will be started on: Tue, 21 May 2013 00:22:12 GMT