Claim Representative
Location: Mendota Hts, Minnesota
Description: State Farm is presently looking of Claim Representative right now, this position will be ordered in Minnesota. More complete informations about this position opportunity kindly read the description below. WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Our claims associates are critical to the success of State Farm because of their direct contact with current and potential! customers.
A claim representative investigates, evaluates, negotiates, and settles claims. At State Farm, our claim representatives support the mission and values of our company by providing Good Neighbor Service throughout the claims handling process.
The primary responsibilities of an auto claim representative include:
Working with customers, State Farm agents, attorneys, witnesses, repair shops and service providers to settle automobile accident claims Investigating and evaluating the facts of a claim, which could include damage to property or injury to people Evaluating, negotiating, and settling claims within authority levels Maintaining the confidentiality of claim information Using State Farm claims systems and other technologies to perform job duties Communicating with customers and associates over the telephone, in person, and in written correspondence Working under management supervision with attorneys, in the defense of lawsuits Workin! g in a collaborative team environment to handle a large volume! of claims, primarily over the telephone Providing assignments and direction to claim processors and claim service assistants Coordinating or participating in special projects, as assigned
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
Successful completion of required training programs and all licensing requirements, including continuing education for licensing Ability to communicate clearly, professionally, and empathetically Ability to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies Ability to learn and utilize computer systems and other technologies Ability to develop and apply knowledge of injury, property and liability issues to handle claims within authority Ability to maintain quality work product and professionalism, even when work volume is high Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of w! hom are experiencing the stress of a claim situation Ability to organize and prioritize work, meet deadlines, and manage changing priorities effectively Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability and quality See For Yourself
ITEMS OF NOTE
May be required to drive motor vehicles and/or travel via commercial transportation Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm This position may require non-standard work hours or varying shifts
ADDITIONAL INFORMATION
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes:
Competitive starting salary
Annual merit reviews
Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit ! Union, a fully funded retirement pension plan, and more.
To se! arch for more information on careers in the U.S., visit statefarm.com/careers. To search for more information on careers in Canada, visit statefarm.ca/careers.
State Farm Insurance is an equal opportunity employer
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If you were eligible to this position, please give us your resume, with salary requirements and a resume to State Farm.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position starts available on: Mon, 15 Oct 2012 16:08:43 GMT
Apply Claim Representative Here