Group Manager Legal Collections
Location: Saint Cloud, Minnesota
Description: Encore Capital Group is presently looking of Group Manager Legal Collections right now, this job will be depute in Minnesota. For detail informations about this job opportunity kindly read the description below. The Company
Encore Capital Group is a leading provider of debt management and recovery solutions for consumers and property owners across a broad range of assets. Through its subsidiaries, the company purchases portfolios of consumer receivables from major banks, credit unions, and utility providers, and partners with individuals as they repay their obligations and work toward financial recovery. Through its Propel Financial Services subsidiary, the company assists property owners who are delinquent on their property taxes by structuring affordable monthly payment plans. Encore’s success and future growth are driven by its sophisticated and widespread use of analytics, its broad investments in data and behavioral science, the significant cost advantages provided by its highly-efficient operating model and proven investment strategy, and the company’s demonstrated commitment to conducting business ethically and in ways that support its consumers’ financial recovery.
Headquartered in San Diego, Encore is a publicly traded NASDAQ Global Select company (ticker symbol: ECPG) and a component stock of the Russell 2000, the S&P SmallCap 600, and the Wilshire 4500. More information about the company can be found at www.encorecapital.com .
The Opportunity
To support our goals in this area, we are seeking a Group Manager for our St. Cloud office. This individual will be working with our in-house legal staff and operations team in support of legal collections activities. Successful candidates will have the opportunity to be part of a growing, challenging environment with the support of a publicly traded company’s resources and infrastructure.
As a key leader in a rapidly growing team the Group Manager will be responsible for production targets and the day-to-day operations and management of the Legal Specialist teams. In addition to Legal Production responsibilities the Group Manager will collaborate with state attorneys and project developers to expand operations nationally.
Primary responsibilities include :
Managing 5 to 15 legal specialists/paralegals
Ensuring that all tasks are completed to established quality standards
Adhering to all applicable laws and Encore’s Consumer Bill of Rights
Prioritizing and allocating tasks to ensure department meets collection and production goals
Partnering across Encore sites to optimize work flow and process efficiencies
Creating, setting and communicating performance plans to drive results
Developing and maintaining relationship with key partners both internally and externally
Resolving or escalate production breakdowns to ensure that resources can be appropriately allocated to achieve department goals
Conducting on-going coaching and training for Legal Specialist teams on an as needed basis
Utilizing and developing production reporting to accurately represent status and identify opportunities
Partnering with attorneys, process and project managers, IT and analysts to ensure department achieves expansion goals
Required skills, education, and experience :
Bachelor’s degree
3-10 years experience in a process/production/operations management role, or equivalent education and experience
Solid quantitative and analytic skills
Proficiency in MS Office to include advanced skills in Word and Excel
Program or relationship management skills as well as strong people management skills
Superior verbal and written communication skills, and very detail oriented
Lean/Six Sigma or similar process improvement/project management experience
Experience engaging in quality controls and monitoring team work production
Legal experience preferred, but not required
If you are looking for a rewarding career in a successful and growing organization, please submit your resume and salary history for consideration to enrique.colon@mcmcg.com and reference job code GMLC-1136-EC in the subject line. Encore Capital Group is an Equal Opportunity Employer.
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If you were eligible to this job, please deliver us your resume, with salary requirements and a resume to Encore Capital Group.
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This job will be opened on: Tue, 31 Jul 2012 13:46:26 GMT
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