Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
The Employee Relations Ops Partner is responsible for the execution of the employee relations processes and practices, providing consultation and guidance to managers, delivering and ensuring appropriate responses to any related employment issues that arise, handling full cycle investigations, and providing recommendations in partnership with the property/corporate Human Resources department and business operations that support a positive employment climate. It is the primary responsibility of the Employee Relations Specialist to provide advice and counsel to managers and employees in the resolution of employee‐related problems, discipline, and discharge. All duties are performed in accordance with property and MGM Resorts policies, practices, and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
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Manage effective case management of people-related issues such as: complex ER issues, disciplinary actions, legal issues (harassment, discrimination, accommodations, etc.), policy interpretation/application, and investigations. Ensures action is being taken to address these issues and provides insight and feedback to managers and other stakeholders as appropriate.- Investigate and evaluate cases of employee dissatisfaction or misconduct. Interview employees and other relevant stakeholders in order to effectively and impartially assess the situation or perceived problem. Visit affected departments, contacts supervisors, reviews relevant policies, and objectively documents all facts and opinions relevant to the case. Report findings and consults with COE and business unit leadership on appropriate responses and solutions.
- Collaborate and consult with various individuals and departments, establish and maintain effective working relationships with all levels of management, employees and Subject Matter Experts such as Legal, Internal Audit and Compliance, and HR Business Partners as needed to coordinate investigation‐related activities and determine outcome recommendations.
- Work closely with property or corporate HR Business partners to ensure constant collaboration and communication to provide counsel and facilitate prompt and effective resolution of workplace conflict which addresses issues for employees, managers, and leaders in a manner consistent with MGM Resorts policies, practices, and legal considerations.
- Identify opportunities for improving ER policies and procedures based on COE analytics and trends. Collaborate with ER Partners on formulating and implementing solutions.
- Maintain strict confidentiality of information to include, but not limited to, conversations, documents, hotline complaints, and investigations. Exercise sound judgment in handling or working with confidential data and situations.
- Collect sensitive and confidential information and documentation from appropriate sources, including through claimant, witness, and targeted employee interviews; prepare and submit reports related to investigations; and propose remedial action based on investigation findings.
- Work closely with both corporate and property surveillance and security personnel to obtain investigation information if applicable.
- Promote direct communication, proactive problem resolution, and positive rapport amongst employees and managers.
- Complete and maintain appropriate case file documentation in Ethicspoint, to ensure a full picture of employee relations activity – informal and formal processes, advice given, outcomes issued, inquiries, etc.
- Perform other job‐related duties as requested.
SUPERVISION:
- N/A
MINIMUM REQUIREMENTS:
- Bachelor’s Degree in Human Resources, Business Management, Hotel/Hospitality Administration, Communications, Marketing, or a related field; or equivalent experience.
- Two (2) years of experience in Human Resources, Operations, Business, or a related field.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Must be accurate and skillful in dealing with information received.
- Ability to effectively apply consultative skills and effectively assess issues, concerns, and problems of a workplace or employment nature. Must be self‐directed and motivated to reach an effective resolution.
- Ability to write reports and professional business correspondence.
- Ability to effectively present information and respond to questions from groups, managers, employees, Legal and Human Resources.
- Problem-solving and critical thinking to include analysis or interpretation of situations and applying knowledge and skills and general precedents and practices.
- Excellent customer service and collaboration skills.
- Interpersonal skills to demonstrate keen emotional intelligence and subject matter expertise in a credible fashion.
- Effectively communicate with all business stakeholders with the ability to build and sustain positive, productive relationships in the workplace.
