Technical Support Specialist
Location: Minneapolis, Minnesota
Description: Dorsey & Whitney LLP is hiring Technical Support Specialist right now, this position will be depute in Minnesota. More details about this position opportunity kindly see the descriptions. Dorsey & Whitney is a trusted legal advisor and valued business partner with locations across the United States, Canada, Europe and Asia. We are a premier legal counselor to companies worldwide in a wide range of industries, including banking, energy, food and a gribusiness, health care, mining and natural resources, and public-private project development.
We are seeking a Technical Support Specialist in our Minneapolis office. As an initial point of contact for our staff and attorneys, you will provide technical support related to computer software, desktop operating systems, and hardware and related peripherals. Are you a good communicator with strong customer service skills? Do you love solving problems and working with people? If you're passionate about providing excellent technical support in a dynamic, professional environment, then we would love to hear from you.
.
In this role, you will:
Provide firm-wide technical support from central Technical Support Center (TSC) via phone instruction, email, and desk side assistance as necessary. Escalate more complex problems to senior levels accordingly, understanding escalation rules, procedures, and staffing for support incidents. Log all support inci dents and customer requests in the Technical Support Center (TSC) tracking system on a timely basis, and use the system to track all unresolved issues. Follow up on all open issues to ensure final resolution. Work with team and manager to develop recommendations for streamlining procedures, standardizing hardware and software configurations, improve training and user communications, and otherwise reduce the volume and difficulty of support incidents. Assist in implementing software and hardware projects, pilot tests, and rollouts. Maintain department standards for attendance, coverage, customer service, and volume and effectiveness of problem resolution. May be requested to perform other duties not listed above.
What we’re looking for:
Associate’s degree or technical degree. Two years of experience supporting Windows 10, and the Microsoft Office 2016 Suite, including Word, Excel, and Outlook, among other standard business office software applications. Excellent customer service skills. Capable and professional in all written and oral communications. Ability to tackle and solve problems, learn on the fly, manage tasks, and balance priorities. Ability to work in a high stress environment. Ability to build effective relationships with team members at all levels in an organization. Willing to work nights, weekends, and travel, if necessary.
Preferred:
Two years of experience in a law firm or other professional service organization. Experience with support of standard applications used in the practice of law, such as NetDocuments (document management system), Elite, SaaS environments, and UltiPro.
Dorsey values the strength that comes from a diverse and inclusive workplace. It contributes to the success of our people and our clients and enriches our experience. We encourage individuals with diverse backgrounds and experiences to apply.
All qualified applicants will receive consideration for em ployment without regard to race, color, creed, religion, ancestry, sex, national origin, sexual orientation, gender identity, affectional preference, disability, age, marital status, familial status, status with regard to public assistance, military or veteran status, or any other legally-protected status.
Dorsey offers a competitive pay and benefits package including health care plans, a generous paid time off policy, paid holidays, retirement savings plan, profit sharing contribution, and more.
Please note that Dorsey is not currently accepting search firm submissions in connection with this opening.
- .
If you were eligible to this position, please send us your resume, with salary requirements and a resume to Dorsey & Whitney LLP.
Find how to get to resume templates on microsoft word 2007 sample here.
Interested on this position, just click on the Apply button, you will be redirected to the official website
Apply Technical Support Specialist Here
This position will be started on: Sat, 12 May 2018 00:38:55 GMT