Medical Front Office Associate
Location: Alexandria, Minnesota
Description: Center For Diagnostic Imaging is at the momment seeking for Medical Front Office Associate right now, this vacancy will be reside in Minnesota. Detailed specification about this vacancy opportunity please read the description below. Center for Diagnostic Imaging (CDI), headquartered in Minneapolis, Minnesota for more than three decades, merged with Insight Imaging in 2012 to create o! ne of the nations largest radiology providers for fixed site and mobile diagnostic imaging and interventional services. Together we have 116 retail imaging centers, 128 mobile units and operate in more than thirty states. Our organization will serve nearly a million patients in 2013, offering a wide range of screening, diagnostic and interventional procedures that complement each communitys needs, in collaboration with radiologists, healthcare providers, hospitals and health systemsWe are currently seeking candidates for to join our team as a Part Time Front Office Associate. This position is Monday â€" Friday (16-20 hours per week) working 10:30am â€" 6:30pm including a weekend rotation and rotating holidays. Under the direction of the Office Supervisor, provides services to patients and referring professionals by answering phones, cheerfully greeting and registering patients along with performing other duties as assignedESSENTIAL DUTIES AND RESPONSIBLITIES: • Creates a ! positive experience for every customer, every day by believing! in and practicing the CDI Experience• Greets and checks-in patients scheduled for imaging services; register demographic information and process payment plans and copays with patients• Answers phones and handles calls in an efficient and friendly manner • Checks all exams for pre-certification with patients insurance company-contact Patient Advocates if necessary• Waivers-knowledge of insurance carriers for example; Medicare, and procedures that require waivers and obtaining authorization if needed prior to appointment. Responsible to have the patient sign, or explain to the patient, and to forward the waiver to the business office for processing• Follows-up on any unread exams• Handles release of information' requests for patients, referring offices, other medical facilities, attorneys & insurance companies following CDI guidelines• Supports technologists in order to ensure highest patient satisfaction. Act as liaison between technologists and the patients w! aiting for exams. Must relay messages regarding scanner status and other clinic information• Maintains an up-to-date and accurate database on all current and potential referring physicians• Accurately maintains patient records within FusionRIS system • Fields calls appropriately for center associates• Field scheduling calls from patients and referring offices• Arranges transportation and hotel accommodations for patients when appropriate• Maintains front office lobby area such as straightening magazines, organizing coffee supplies, and general office clean up• Maintains the supply of patient information sheets
COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED: • Ability to work independently and in a team environment.• Ability to work in a fast-paced environment and meet established deadlines with a sense of urgency• Ability to be flexible in schedule and adaptable to constant change• Ability to effectively handle and prioritize multip! le tasks, frequent interruptions, and details with accuracy• Ability ! to maintain regular attendance and on-time arrival to work as scheduled• Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion• Ability to resolve basic service recovery issues and understand when to escalate to next level• Skill in organizing and prioritizing of work, and following assignments through to completion• Skill in written and verbal communication• Knowledge of basic level computer skills including Windows based platforms• Knowledge of and adherence to company policies and protocols• Knowledge of and adherence to HIPAA and safety guidelinesREQUIRED QUALIFICATIONS: • Minimum â€" high school graduate• Must have a working knowledge of Microsoft Office products• Preferred completion of a medical secretary program• Desire to work within a team environment• 1-2 years customer service experience• 1-2 years medical front office experience preferred• Medical terminolog! y and office background preferred• Ability to type 50 wpm• Ability to speak Spanish or bilingual a plusAs we blend the organizations together, what remains consistent is our commitment to our reputation for quality, advanced imaging services, subspecialty radiologists and thoughtful, patient-centered care. Looking to the future, we know that our associates are the key to our companys growth and success. No matter the individual role, each one of our associates excels in applying their talents and ideas to meet organizational goals.CDI/Insight Imaging is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a! resume to Center For Diagnostic Imaging.
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This vacancy will be started on: Thu, 02 May 2013 09:57:26 GMT
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